Cancellation & Refund Policy

Last Updated: 17 August, 2026

1. Who we are

The Service is operated by Ads4you OÜ, registry code 16617352, registered at Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 7-636, 10117, Estonia ("Hypnopixels", "we", "us").

2. Where you bought matters

Hypnopixels subscriptions can be purchased through three channels, and the party responsible for billing and refunds differs in each case:

For App Store and Google Play purchases, Apple and Google act as merchant of record and apply their own refund rules. We cannot process, reverse or override a store-billed charge. We will, however, review your case and support your request where we can.

3. Subscriptions and auto-renewal

Paid access is sold as an auto-renewing subscription. The subscription renews automatically at the end of each billing period (weekly, monthly or annual, depending on the plan you selected) at the then-current price, until you cancel.

The price, billing period and any trial or introductory terms are shown on the purchase screen before you confirm payment.

Renewal is charged to the payment method on file, or by Apple/Google, at or shortly before the start of each new billing period.

Where a free or discounted trial is offered, it converts into a paid subscription automatically at the end of the trial unless you cancel at least 24 hours before the trial ends.

4. How to cancel

You can cancel at any time. Cancel at least 24 hours before your next renewal date, otherwise the next period may already have been charged.

4.1 If you subscribed on the website (hypnopixels.org)

• Go to hypnopixels.org and sign in with the email address used at purchase.
• Open Account → Subscription.
• Click Cancel subscription.
• Confirm. You will see an on-screen confirmation and receive a confirmation email.

If you cannot access your account, submit a request through our support portal

4.2 If you subscribed on iPhone or iPad (Apple App Store)

• Open Settings on your device.
• Tap your name at the top → Subscriptions.
  Select Hypnopixels (shown in your subscriptions list as "Hypnopixels" — confirm this matches the exact listing name in App Store Connect before publishing).
  
• Tap Cancel Subscription and confirm.

Alternatively: App Store app → profile icon → Subscriptions.

4.3 If you subscribed on Android (Google Play)

• Open the Google Play Store app.
• Tap your profile icon → Payments & subscriptions → Subscriptions.
  Select Hypnopixels (shown in your subscriptions list as "Hypnopixels" — confirm this matches the exact listing name in Google Play Console before publishing).
  
• Tap Cancel subscription and follow the prompts.

You can also cancel at play.google.com/store/account/subscriptions in a browser.

4.4 What happens after you cancel

• Cancellation stops all future renewals. No further charges are made.
• Your paid access continues until the end of the billing period you have already paid for, after which the account reverts to the free tier.
• Cancellation on its own does not trigger a refund for the current, already-paid period. If you also want a refund, submit a separate refund request (Section 6).
• Deleting the app does not cancel a subscription. You must cancel through one of the routes above.

5. Refund Policy

The Service delivers digital content that is generated and made available immediately. Except where mandatory law or the rules of the applicable app store require otherwise, payments are non-refundable once access to paid features has been granted.

5.2 Cases in which we do issue refunds

We will review and, where the facts support it, refund in full or in part where:

• Duplicate or double charge — you were charged more than once for the same period.
• Charge after valid cancellation — you were billed after a cancellation that had already taken effect.
• Unauthorised charge — the payment was made without the account holder's authorisation (subject to verification).
• Service failure — a paid feature was unavailable, defective, or did not perform as described, and we were unable to resolve it.
• Mandatory law or platform rules require a refund (including the withdrawal right in Section 5.5).

5.3 Cases in which we normally do not refund

• Change of mind after paid features have been used.
• Dissatisfaction with the aesthetic outcome of an AI generation, where the feature functioned as described. AI output is inherently variable and is not guaranteed to match a particular expectation.
• The unused remainder of a billing period following cancellation.
• Repeat requests from an account showing refund abuse or a pattern of chargebacks.

Outside these categories we may still, at our discretion and without creating an obligation for future cases, offer a full or partial refund, a credit, or an extension of access as a goodwill resolution. Where a partial refund is issued, the deduction for content already delivered in Section 5.4 applies.

5.4 Deduction for content already delivered

The Service is not a passive library that you browse. Every generation you request consumes real computing and third-party AI-inference costs on our side, and the resulting output — image, avatar, restyle, video, or other generated content — is delivered to you individually and immediately. That content is supplied, irreversible, and yours to keep from the moment it is produced. It cannot be returned, undone, or given back.

For this reason, if you have generated content during the billing period covered by your refund request, any refund is reduced to reflect the extent to which you have already used the Service. Where usage has been extensive relative to the amount paid, no refund may be due at all.

5.4.1 What counts as usage

Usage includes any generation you requested that was successfully delivered — including re-rolls, regenerations, and each item in a multi-output batch. A generation counts as used from the moment it is made available in your account, whether or not you viewed, saved, or deleted it.

5.4.2 What does not count

Requests that failed on our side or our providers' side, were blocked by moderation, or were cancelled before processing, are never counted against you. If a generation fails, contact us through the support portal and we will re-run it or credit it back.

5.4.3 How the deduction is applied

We assess the extent of usage during the billing period and apply a proportionate deduction from any refund otherwise due, based on our internal, consistently-applied cost methodology. The deduction can never exceed the amount you paid: any refund is floored at zero, and you are never asked to pay us anything additional.

5.4.4 When no deduction applies

No deduction is made, and the refund is issued in full, where:

• you were charged in duplicate, or charged after a cancellation that had already taken effect;
• the charge was unauthorised;
• the paid features were unavailable or defective and we were unable to resolve it;
• mandatory law or applicable platform rules require a full refund.

5.5 Statutory right of withdrawal (EU/EEA and UK consumers)

If you are a consumer entitled to a statutory withdrawal right, you may withdraw from the contract within 14 calendar days of the payment date.

By purchasing and starting to use the paid digital features immediately, you request that performance begins during the withdrawal period and you acknowledge that, to the extent permitted by applicable law, the withdrawal right may cease to apply or may be lost once you have received and actively used the paid digital content. Where the law provides for proportionate payment instead of loss of the right, we will apply the proportionate amount, calculated on the basis set out in Section 5.4.3.

Nothing in this Policy limits or excludes any mandatory consumer rights that cannot be waived under applicable law, including rights in respect of defective digital content.

6. How to request a refund

Submit a request through our support portal. Include: the email address used at purchase, the date and amount of the charge, the purchase channel (website / App Store / Google Play), the transaction or order ID if available, and a short description of the issue.

We acknowledge requests within 2 business days and aim to reach a decision within 10 business days.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the credit typically appears within 5–10 business days.

App Store and Google Play purchases: submit the refund request to Apple or Google first, using the links in Section 2, as they are the merchant of record. Tell us as well and we will assist where we can.

7. Chargebacks

If something looks wrong on your statement, please contact us before opening a dispute with your bank — most issues are resolved faster and in full that way. Where a chargeback is filed, we may suspend access to paid features while the dispute is pending, and we may restrict access in cases of suspected payment abuse, refund abuse, or repeated chargeback patterns.

8. Changes to this Policy

We may update this Policy from time to time. The version in force at the moment of your purchase applies to that purchase. The "Last updated" date at the top reflects the current version.

9. Contact

Ads4you OÜ

Narva mnt 7-636, Kesklinna linnaosa, Tallinn, Harju maakond, 10117, Estonia

Registry code 16617352

Support requests:
http://hypnopixels.zendesk.com/hc/p/new_org